BILLING

If the payment fails multiple times, it could be that your bank is banning payments to Epoch. This billing system is often associated with adult sites, and banks consider these activities 'risky. The site's title containing an adult word could also cause your bank to ban the transaction. In this case, we recommend you request your bank to authorise payments to 'Lust Productions' or 'E L Store', which is the name that will appear on your bank statement.
Please contact your bank and Epoch to clarify the issue! Their website is https://epoch.com, or you can contact our live Billing Support department and give their agents your info by chat or phone:
https://epoch.com/billing_support/contact?ref=bl

To update your payment details for your existing subscription, you can contact our external billing provider Epoch at https://epoch.com/billing_support/contact?ref=bl

No. We won’t share your email or any other information about you with third parties, and it will not appear publicly on our website. The protection of your privacy is our number one priority! Your payment is processed in a secure environment compliant with the European Data Protection Act and encrypted so no one can access your payment details. Our billing provider Epoch guarantees a 100% safe, secure and confidential process. Their complex net of security systems includes data codification, automatic session closure and firewalls. We do not disclose any user-specific information to third parties. Furthermore, Epoch Services does not send or authorize marketing or commercial emails to our customers.